Key Results
Measurable impact achieved by PTSMC
Executive Summary
PTSMC, a healthcare / physical therapy with 10-20 employees, transformed their content operations with Frase. By implementing Frase's complete workflow, from research to optimization, they achieved remarkable results in efficiency, output, and ROI.
The Challenge
Physical Therapy & Sports Medical Centers (PTSMC), Connecticut's largest privately owned physical therapy organization, faced severe operational constraints. Their small in-house marketing team had severely limited resources, expensive freelancer rates with slow turnaround times (days from concept to draft), and content production velocity that couldn't support growth ambitions. Their outdated WordPress site was underperforming with weak user engagement. Average page engagement time was just 22 seconds, indicating significant room for improvement.
The Solution
Director of Marketing John Demitrus, who had previous Frase experience, brought the platform in as a core tool to build an in-house content engine rather than relying on external writers. The team established a collaborative workflow: 1) Audit existing pages and conduct competitor/keyword research, 2) Create content outlines using Frase's Content Briefs feature, 3) Review cycles involving both marketers and clinicians, 4) Monitoring via SEO Analytics, 5) Re-optimization using SEO Content Optimization tools. This fostered a cultural shift from operational order-taking to strategic content ownership, creating 'excitement and pride' among team members.
The Results
PTSMC achieved a 6x increase in content output while dramatically reducing costs and turnaround time. Average engagement time jumped from 22 seconds to 1 minute 17 seconds, a 250% improvement. Conversion rates climbed significantly, with Q1 2025 becoming their best quarter ever. Landing pages built with Frase outperformed legacy content across both organic and paid channels. The team now sees themselves as content creators who start with strategy and collaborate effectively: 'Our costs are lower, our output is much higher, and we're able to plan for more content each month. We couldn't get here with the old way—hiring expensive writers, waiting weeks.'
"Our costs are lower, our output is much higher, and we're able to plan for more content each month. We couldn't get here with the old way—hiring expensive writers, waiting weeks. The team sees themselves as content creators. We start with strategy, we collaborate."
Frequently Asked Questions
Key Takeaways
- ✓Engagement time signals content quality: Jumping from 22 seconds to 1m 17s (250% increase) shows visitors found value, a key signal that drives both conversions and rankings
- ✓In-house expertise beats expensive freelancers: Building an internal content engine with the right tools delivers faster turnaround, lower costs, and better results than outsourcing
- ✓Cultural transformation drives sustainable growth: When teams shift from order-taking to strategic content ownership with 'excitement and pride,' that momentum fuels long-term success
- ✓Content quality affects all channels: Landing pages built with Frase outperformed legacy content across both organic search and paid advertising. Quality compounds everywhere